At Pjyot by Surhi, we aim to deliver your orders safely and on time. Please review our shipping policy below for important details regarding order processing, delivery, and responsibilities.
1. Processing & Dispatch Time
Orders are typically processed and dispatched within 2–3 business days (excluding weekends and public holidays).
Once the order is handed over to the courier partner, delivery timelines are estimated and not guaranteed, as outlined in our Terms & Conditions.
2. Shipping Methods & Charges
Shipping charges, applicable taxes, and duties (if any) are calculated at checkout based on your delivery location.
We currently do not offer flat-rate or unconditional free shipping.
3. Delivery Timelines
Standard delivery within India: 10–15 business days
Delivery timelines may vary depending on your location and the courier service.
While we strive for timely delivery, Pjyot by Surhi is not responsible for delays caused by courier partners, weather conditions, customs clearance, or other circumstances beyond our control.
4. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation via email or SMS with tracking details.
Please note: After dispatch, delivery is managed by the courier partner.
5. Incorrect Address or Customs Issues
Customers are responsible for providing accurate shipping details. We cannot modify the address once the order has been shipped.
If a shipment is held due to customs or clearance issues, customers must contact the courier or local customs authorities directly. Pjyot by Surhi is not responsible for customs-related delays or resolutions.
6. Missing or Lost Shipments
If your tracking status shows “Delivered” but you have not received your package:
Check with neighbors, security staff, or building management.
If still unresolved, contact the courier service directly to initiate a claim.
7. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us with your order number and clear photos within the applicable time frame as per our Return & Replacement Policy.
